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SmartDry Wi-Fi and Hub Troubleshooting. 

If you have issues with your setup and it continues to fail joining your Wi-Fi network.


Check that the network you are trying to connect to is not a 5Ghz network, SmartDry only works on 2.4Ghz Wi-Fi

Make sure the hub is within range of your WIFI signal with good strength level.

Does you Wi-Fi have a single name (SSID) for both bands...


What do I do if my SmartDry will not connect to a Single SSID Dual Band Network?

The error you are receiving means the setup did not find your 2.4Hhz WIFI network.

This can be due to a few reasons such as wrong network name or Dual band SSID name conflicts.


A few things to check:

1. Make sure your are connected to the 2.4Ghz Wi-Fi network on the smartphone you are using to setup SmartDry prior to starting the setup process

2. Verify the network name is the 2.4Ghz Wi-Fi network (case sensitive and must match exactly)

3. Allowing location services will allow setup to automatically pull in the network name you are connected to, again verify it is the 2.4Ghz Wi Fi in your home

4. If you have a DUAL band Wi-Fi (2.4GhZ and 5Ghz in one router) with a single SSID, SmartDry does not automatically find and connect to the 2.4Ghz band.  It will need a separate network name for the 2.4Ghz band.

Consider making a guest 2.4Ghz network for the setup and try connecting SmartDry to that.

That can resolve any conflicts between bands during setup.

Only new mesh style routers (i.e. Google Wi-Fi) pods have built in functions to identify the correct network band.

How can I tell if my Wi-Fi is 2.4 GHz?


SmartDry can only be connected to the 2.4 GHz band on Wi-Fi routers or access points.


Please keep in mind:


-All Wi-Fi routers have a 2.4 GHz band.

-Newer routers are often dual-band router, with 2.4 GHz and 5 GHz bands.

-If both of your 2.4 GHz and 5 GHz Wi-Fi bands have the same name (SSID) and password, you will not have any problem connecting your Smart Home device regardless of which Wi-Fi network band your smartphone is connected to. You do not need to read further.


Easy check of your smartphone's Wi-Fi connection

To find out whether you need to connect to a different Wi-Fi network to set up your device, go to Settings>Wi-Fi (or Wireless & Networks) on your smartphone.


How many Wi-Fi networks do you see that belong to you?

I see ONE network: If you only see one Wi-Fi network name that belongs to you, you can proceed with setting up your device with this Wi-Fi connection.


I see TWO or more networks: If you see two or more Wi-Fi network names that belong to you, then one may be a 5 GHz band and the other the 2.4Ghz.


I have more than one network name that belongs to me. How do I identify my 2.4 GHz band network?

From your smartphone's Wireless settings page, look at the names of your Wi-Fi networks.


A 2.4 GHz network may have "24G," "2.4," or "24" appended to the end of the network name. For example: "Mynetwork2.4"

A 5 GHz network may have "5G" or "5" appended to the end of the network name, for example "Mynetwork5"

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